Reducing response times and improving customer service

As online shopping has grown in popularity, campus mail rooms have been overwhelmed with shipments from retailers to students. Rooms that were designed to store letters and small packages now need to accommodate boxes that contain everything from clothing and electronics to appliances and furnishings.

The resulting space crunch has led to frustration for staff and students: boxes can pile up, leading to disorganization, long wait times, and concerns about valuable parcels getting lost or stolen.

After struggling with storage issues for years, staff at this university’s mail room decided they needed to make a fundamental change.

See how Spacesaver helped boost staff morale and improve customer service.